BITS | Business Interactive Training Service

Innovative • Immersive • Enduring • High-Quality Role-Playing   
BITS can help you solve challenging workplace conversations by implementing actor-led, role-play strategies that transform behaviours and deliver measurable impacts. Our signature product is the Round-Robin Simulation Stations (RRSS).

What we offer:

Partnering with HR and L&D, we deliver actor-led, role-play training that takes a deep dive into communication challenges facing leaders today. From difficult conversations to crisis communication, our programs go beyond theory to embed behavioural change that transforms communication, culture, and confidence in the room.

Why it matters:

Traditional training can’t shift behaviour. In today’s hybrid high-pressure environments, real world leaders need emotional intelligence, presence, and behavioural agility. Not just more information!

How it works:

Using professional actors, we simulate high-stakes leadership scenarios that mirror real-world tensions and demand immediate, authentic responses. Participants can then practice, reflect, and grow as they undertake various training exercises that foster immediate insight and long-term change.

Impact:

✔ Increased confidence navigating difficult conversations under pressure
✔ Improved emotional intelligence and leadership presence
✔ Lasting memory of key leadership moments — “sticky learning”
✔ Safer workplace cultures and better team cohesion
✔ Tangible behavioural change aligned with company goals

Themes for training modules:

• Crisis Communication (most requested)
• Difficult Conversations (second most requested)
• Executive Presence
• Ethical Leadership
• Strategic Influence
• Others

Delivery of training modules:

NOTE: More details about the various deliveries are available upon request.
• Round Robin Simulation Stations (RRSS) | (highly recommended) Multi-station rotations involving group-based scenarios.
• Start-Stop-Playback | Pause and rewind to reflect on choices and refine performance.
• Jump In | Rotate participants in ongoing role-play scenario for rapid-fire practice.
• 1:1 Playback | 1:1 role-play with actor and coach, replayed for individual growth.
• Comms Demo | Masterclass highlighting foundational and advanced communication tools.
• All of the above

Course options:

  • Half-day Crisis Comms Course (urgent high-level training in response to a critical incident / suitable for senior leaders)
    NOTE: The schedule for a half-day session is available upon request.

  • Full-day Masterclass (comprehensive comms training involving both instruction and simulation / applicable for all levels)
    NOTE: The schedule for a full-day session is available upon request.

  • Integrated session into your conference

  • Multi-sessions programmed over several weeks

  • [Optional] Catering, external venue and logistics (handled by BITS team)

Sample scripts:

To show what’s possible, we have written a selection of six short scripts to help bring the scenarios to life. Highlighting difficult workplace communicaton challenges, each scene has three variations that represents other possible conversation pathways. All are designed to be excellent starting points for role-play training and discussion. You can choose to apply any or all of them.
NOTE: If interested, these scripts are available upon request.

ACCOUNTABILITY & FEEDBACK | This scene challenges participants to deliver tough feedback with clarity and composure—an essential skill for performance conversations that preserve trust and accountability.

CROSS-FUNCTIONAL CONFLICT | This scene highlights how conflicting priorities and unclear communication can erode collaboration—underscoring the value of assertive clarity and shared understanding.

MANAGING UP | This scene trains employees to advocate clearly and constructively with their leaders—an essential behaviour in today’s flat, fast-moving organizations.

MICRO-AGGRESSIONS & INCLUSION | This scene invites reflection on how subtle slights—spoken or unspoken—can undermine belonging, and challenges viewers to create safer, more inclusive interactions.

PERFORMANCE MISALIGNMENT | This scene reveals how unclear expectations and quiet disengagement can derail performance conversations—reinforcing the need for early clarification, empathetic feedback, and alignment on success measures.

POWER & INFLUENCE | This scene explores how to exert influence without authority—demonstrating the power of credibility, timing, and collaborative framing in cross-team negotiations.

Script example: “Performance misalignment”

Shows how misaligned expectations can erode trust, performance, and engagement. Small moments of disconnect can snowball without intentional, clear dialogue. This script will be soon made into a video - coming soon!

See YouTube for videos of difficult workplace communication scenarios - COMING SOON

Testimonials:

“What sets BITS apart is the way it merges professional acting skill with deep corporate insight. Their dynamic, actor-led simulations are engaging, challenging, and meticulously aligned with real-world leadership needs—delivering lasting impact no traditional training can replicate.”
- Amanda J. Pooley, Psychologist & CEO at Excelar

“BITS thoughtfully addresses the critical capabilities companies seek today -  from emotional intelligence and inclusive leadership to strategic influence and decision-making.” 
- Renny Vareed, Manager, Learning Advisory at Accenture

Survey Questions - COMING SOON

BITS Team:

Ready to implement BITS at your workplace?

Please contact our friendly team at | businessinteractivetraining@gmail.com