BITS | Business Interactive Training Service
Innovative • Immersive • Enduring • High-Quality Role-Playing
BITS delivers actor-led leadership and communication training where we combine professional performance with evidence-based learning design to help people practise - and master - the moments that matter most at work.
Our signature product is the Round-Robin Simulation Stations (RRSS).
• Watch VIDEO | How BITS can help with comms training (Jay Gordon)
What we offer:
Partnering with HR and L&D, we deliver actor-led, role-play training that takes a deep dive into communication challenges facing leaders today. From difficult conversations to crisis communication, our programs go beyond theory to embed behavioural change that transforms communication, culture, and confidence in the room.
Why it matters:
Traditional training can’t shift behaviour. In today’s hybrid high-pressure environments, real world leaders need emotional intelligence, presence, and behavioural agility. Not just more information!
How it works:
Using professional actors, we simulate high-stakes leadership scenarios that mirror real-world tensions and demand immediate, authentic responses. Participants can then practice, reflect, and grow as they undertake various training exercises that foster immediate insight and long-term change.
Impact:
✔ Increased confidence navigating difficult conversations under pressure
✔ Improved emotional intelligence and leadership presence
✔ Lasting memory of key leadership moments — “sticky learning”
✔ Safer workplace cultures and better team cohesion
✔ Tangible behavioural change aligned with company goals
Themes for training modules:
• Crisis Communication (most requested)
• Difficult Conversations (second most requested)
• Executive Presence
• Ethical Leadership
• Strategic Influence
• Others
Delivery of training modules:
NOTE: Details about the various module deliveries are now available to the client upon request.
• Round Robin Simulation Stations (RRSS) | (highly recommended) Multi-station rotations involving group-based scenarios.
• Start-Stop-Playback | Pause and rewind to reflect on choices and refine performance.
• Jump In | Rotate participants in ongoing role-play scenario for rapid-fire practice.
• 1:1 Playback | 1:1 role-play with actor and coach, replayed for individual growth.
• Comms Demo | Masterclass highlighting foundational and advanced communication tools.
• All of the above
Course options:
Half-day Crisis Comms Course (urgent high-level training in response to a critical incident / suitable for senior leaders)
NOTE: The schedule for a half-day session is now available to the client upon request.Full-day Masterclass (comprehensive comms training involving both instruction and simulation / applicable for all levels)
NOTE: The schedule for a full-day session is now available to the client upon request.Integrated session into your conference
Multi-sessions programmed over several weeks
[Optional] Catering, external venue and logistics (handled by BITS team)
Testimonials:
“What sets BITS apart is the way it merges professional acting skill with deep corporate insight. Their dynamic, actor-led simulations are engaging, challenging, and meticulously aligned with real-world leadership needs—delivering lasting impact no traditional training can replicate.”
- Amanda J. Pooley, Psychologist & CEO at Excelar
“BITS thoughtfully addresses the critical capabilities companies seek today - from emotional intelligence and inclusive leadership to strategic influence and decision-making.”
- Renny Vareed, Manager, Learning Advisory at Accenture
“I definitely see value in this. In my experience, the places where L&D really makes a difference are those that focus on practical, real development using scenarios — exactly what BITS is doing.”
— Andrew Grimshaw, Founder, MYLO Create
FAQs | Frequently Asked Questions
How experienced are our facilitators?
Our facilitators combine professional acting and performance backgrounds with extensive experience in leadership, coaching, and corporate training. This blend ensures each session is psychologically safe, engaging, and grounded in real-world workplace dynamics.
How is BITS different from traditional leadership training?
Most workshops tell people what to do—BITS lets them try it. We create live, emotionally charged practice environments that help leaders build behavioural agility and presence they can apply immediately back at work.
Can BITS complement existing training programs?
Absolutely. BITS can stand alone or integrate with your existing leadership, communication, or DEI frameworks. Many clients use BITS to bring their internal training content to life through realistic practice and reflection.
What’s the investment?
Program costs vary depending on duration, group size, and level of customisation. After an initial conversation, we’ll provide a clear proposal outlining program options and fees.
NOTE: More FAQs are available to the client upon request.
Sample scripts:
To show what’s possible, we have written a selection of six short scripts to help bring the scenarios to life. Highlighting difficult workplace communicaton challenges, each scene has three variations that represents other possible conversation pathways. All are designed to be excellent starting points for role-play training and discussion. You can choose to apply any or all of them.
NOTE: These scripts are now available to the client upon request.
ACCOUNTABILITY & FEEDBACK | This scene challenges participants to deliver tough feedback with clarity and composure—an essential skill for performance conversations that preserve trust and accountability.
CROSS-FUNCTIONAL CONFLICT | This scene highlights how conflicting priorities and unclear communication can erode collaboration—underscoring the value of assertive clarity and shared understanding.
MANAGING UP | This scene trains employees to advocate clearly and constructively with their leaders—an essential behaviour in today’s flat, fast-moving organizations.
MICRO-AGGRESSIONS & INCLUSION | This scene invites reflection on how subtle slights—spoken or unspoken—can undermine belonging, and challenges viewers to create safer, more inclusive interactions.
PERFORMANCE MISALIGNMENT | This scene reveals how unclear expectations and quiet disengagement can derail performance conversations—reinforcing the need for early clarification, empathetic feedback, and alignment on success measures.
POWER & INFLUENCE | This scene explores how to exert influence without authority—demonstrating the power of credibility, timing, and collaborative framing in cross-team negotiations.
Script example: “Performance misalignment”
Shows how misaligned expectations can erode trust, performance, and engagement. Small moments of disconnect can snowball without intentional, clear dialogue. NOTE: This script will be soon made into a video - coming soon!
See YouTube for BITS videos showcasing challenging workplace communication scenarios - COMING SOON
Survey Questions:
Our Reflective Practice Questionnaire (RPQ) is uniquely designed for rapid implementation and analysis. It has been streamlined with five focused items covering awareness | perspective | review | intention | reception-aware next action. In essence, RPQ targets the levers tied to behaviour change as follows:
1) Debriefs / after-action reviews reliably improve performance across settings.
2) Planning with implementation intentions increases follow-through.
3) Active empathic listening and emotional awareness are validated predictors of interaction quality and job outcomes—especially where emotional demands are higher.
NOTE: The RPQ is now available to the client upon request.
BITS Team:
Ready to implement BITS at your workplace?
Please contact our friendly team at | businessinteractivetraining@gmail.com